Sydney Roosters NRL Exclusive Logo Quarter-Zip Sweatshirt QTVA050625NRL01SYD-QTZ

1. Safe payments via Paypal®

2. No hidden fees!

3. 24/7 assistance [email protected]

If you don’t have a positive experience for ANY reason, we will do WHATEVER it takes to make sure you are 100% satisfied with your purchase.

Thank you for visiting and shopping at oz.lkhproduction.com

Processing Time: All orders are processed within 2 – 3 business days. It takes 1 – 2 business days to ship your order to our warehouse, put your name and address on it and ship out.

Shipping Time: You will receive your order from 7 – 12 business days (depends on the destination) from the date that it is shipped out, not the date when the order is placed. If we are in the high volume of orders or extreme weather condition in some parts of the country, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in the shipment of your order, we will contact you via email.

Shipping Policy:
• Order over AU$150 for our FREE STANDARD SHIPPING

For more details, click here to view our full shipping policy.

Tracking Number: Once your order has left our warehouse, we will send you the tracking number with the confirmation email so that you can track the package online.
For international shipping, tracking maybe stop once the package is handed over to the country’s international carrier. Full tracking (marked as delivered on tracking) is ONLY provided for Australia.

If you have any other queries, please feel free to email us.

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase due to a default, you may return it. Please see below for more information on our return policy.

Returns, Replacements & Refunds

All returns and order issues must be reported within thirty (90) days of the delivery date. We DO NOT accept returns for refund for any orders that are beyond 90 days from the delivery date.

For products you receive within thirty (30) days of delivery if there is a defect, we offer free returns and full refunds:

1. Missing or broken pieces.

2. Broken packging.

3. Wrong product received.

4. Other problems caused by us.

We DO NOT accept returns if:

1. The items have already been opened and used.

2. If you directly damage, break, or lose the item - you will not be eligible for replacement or refund.

3. The customer made a mistake when ordering the goods for instance (including but not limited to) wrong model selection, wrong quantity selection, mistake in the nature of the goods.

If you need a return, please contact our customer service team to discuss exact details delivery first.

DO NOT send it back directly without contacting our service personnel, otherwise we will not issue a refund.

Return Shipping Cost Responsibility  

- Due to Quality Issues or Incorrect Item Sent: If the return is due to a product defect or our shipping error, we will cover the return shipping cost and provide a return label or reimbursement.  
-Due to Personal Reasons (e.g., change of mind, not as expected): If the return is not due to a product issue, the customer is responsible for the return shipping cost. We recommend using a trackable shipping method to ensure safe delivery.  

About Customized Products

Customized products are a special type of product, so our policies are also different.

1. If you cancel the order within 24 hours after placing it, we will provide a full refund.
2. If you cancel the order within 24 hours of placing it, as we have already started production, we will only be able to refund 50% of the order amount.

To return or exchange the goods ordered, you need to contact us by sending the appropriate note to our e-mail: [email protected]